Privacy Policy

This Privacy Policy explains what information Always Marco (“we,” “us”) collects, how we use it, and the choices you have. It applies to the Always Marco website and Service.

• Account information — your name, email address, and password (stored hashed) when you register.
• Payment information — handled by our payment provider. We do not store your full card number; we keep records such as your subscription status and the last four digits and brand of your card.
• Usage information — videos you watch, pages you visit, and similar activity, which we use to operate and improve the Service.
• Device and log data — IP address, browser type, and timestamps collected automatically when you use the Service.

• Provide and maintain the Service, including streaming and membership access.
• Process payments, renewals, and refunds.
• Communicate with you about your account, receipts, and important changes.
• Send marketing updates where permitted — you can unsubscribe at any time from the link in those emails.
• Detect, prevent, and address fraud, abuse, and security issues.

Payments are processed by our payment provider. When you subscribe or make a purchase, your payment details are submitted directly to our payment provider and handled under their privacy policy. We receive confirmation and limited billing details, but not your full card number.

We send transactional emails (receipts, account changes, security notices) that are necessary to provide the Service. We may also send marketing emails about new videos and updates; every marketing email includes an unsubscribe link, and opting out does not stop transactional emails.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

We do not sell your personal information. We share it only with service providers who help us run the Service (such as payment, hosting, email, and analytics providers), when required by law, or in connection with a business transfer. These providers may only use your information to perform services for us.

We keep your information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account at any time.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing emails at any time.

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Service is not directed to children, and paid memberships are limited to adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you. The “last updated” date above reflects the current version.

Questions about your privacy? Reach us at support@marco.shop.